At TIPS Dollar (Hong Kong) Limited, we want to provide the best service possible to our customers.
One way that we do this is by using customer information to provide our customers with convenient access to the right products and services. We also recognize that our customers have important expectations regarding the use of that information.
Safeguarding customer information is a matter that we take seriously. That is why we at TIPS Dollar (Hong Kong) Limited have set forth the following principles to affirm our long-standing commitment to confidentiality.
From time to time, it is necessary for customers who are individuals to supply TIPS Dollar (Hong Kong) Limited with data which are personal data (“Data”) for the purposes of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). The purposes for which Data (and other information) relating to customers may be used are as follows:
the daily operation of the services and facilities provided to customers;
designing financial services or related products for customers’ use; marketing financial services or related products to customers (please see further details in clause 6 below);
collecting of amount outstanding from customers and those providing security for customers’ obligations;
meeting the requirements to make disclosure under the requirements of any laws or regulations; and
any purposes relating to any of the foregoing.
Data (and other information) held by TIPS Dollar (Hong Kong) Limited relating to customers will be kept confidential. It is obligatory for our customer to provide such Data to enable TIPS Dollar (Hong Kong) Limited to provide our services and products as well as related information to customers and without such Data, TIPS Dollar (Hong Kong) Limited may not be able to provide such services, products and information to customers. Each customer should be aware that TIPS Dollar (Hong Kong) Limited may disclose Data (and other information) to:
any officer, employee, agent, contractor or third party who provides administrative, credit information,telecommunications, computer, payment or other services to TIPS Dollar (Hong Kong) Limited in connection with the operation of our business;
any financial institution with which the customer has or proposes to have dealings;
regulatory or judicial authorities and other relevant government or statutory bodies;
any other person under a duty of confidentiality to TIPS Dollar (Hong Kong) Limited, including but not limited to, any company within the same group of companies with TIPS Dollar (Hong Kong) Limited, which has undertaken to keep such information confidential.
We share Data (and other information) regarding customers within TIPS Dollar (Hong Kong) Limited only in accordance with strict internal security standards and confidentiality policies and with applicable law. We hold out employees fully accountable for adhering to those standards, policies and laws. We do not share Data (and other information) about our customers with other companies except in order to conduct our business, comply with applicable law, protect against fraud or make available special offers of products and services that we feel may be of interest to our customers. We may also provide information to regulatory authorities and law enforcement officials in accordance with applicable law. We have established high standards for protecting information regarding our customers from unauthorized alteration or destruction.
require TIPS Dollar (Hong Kong) Limited to correct any Data relating to the customer which is inaccurate;
ascertain TIPS Dollar (Hong Kong) Limited’s policies and practices in relation to Data and to be informed of the kind of Data relating to the customer held by TIPS Dollar (Hong Kong) Limited.
Request for access and/or correct any data that customer has submitted shall be sent to the following address:
TIPS Dollar (Hong Kong) Limited Lion Rock 72, 1/F, InnoCentre, 72 Tat Chee Avenue, Kowloon Tong, Hong Kong
Attn.: Customer Service Department
or email to: [email protected]
In accordance with the terms of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong), TIPS Dollar (Hong Kong) Limited has the right to charge a reasonable fee for the processing of any Data access request.
At TIPS Dollar (Hong Kong) Limited, information regarding our customers is used solely in the legitimate conduct of our business, to deliver superior service and to design products and special offers that demonstrate our understanding of our customers and their needs.
As we move forward in developing new products and services in an era of vast technological change, we will continue to maintain our dedication to assuring that customer information is properly used and appropriately safeguarded.
If there is any discrepancy between the English and Chinese versions, the English version shall apply and prevail.
Last updated: 1 August 2020